Shipping & Delivery

Each watch is built, engraved, and checked by hand, one at a time.

The verse is engraved into the dial, not printed by a laser or stamped by a machine, so a piece might take a little longer to get right.

Most orders ship within 1-3 business days, and standard delivery takes about 6-10 business days.

You'll get a tracking number to follow it to your door, and if anything ever looks off, just tell us and we'll make it right.

Once your order has been shipped, you will receive a tracking number by email.

You can use this tracking number to follow your package until it arrives.

Tracking can sometimes take a few days to update after your order has shipped.

This is normal, especially while the package is moving between shipping facilities or countries.

Orders can only be canceled before they are shipped.

Once shipped, cancellations are no longer possible, but you can request a return after delivery.

Returns & Refunds

We offer a 30-day trial from the day your order is delivered.

Return shipping is paid by the customer, unless the item arrived damaged, defective, or incorrect.

Refunds are usually processed within 5-10 business days after we receive and inspect the return.

Refunds are usually processed within 5-10 business days after we receive and inspect the return.

Yes, exchanges are available for different models or colors, depending on stock.

Please contact our support team to arrange it.

Warranty & Product Issues

Yes, every watch comes with a 1-year warranty covering manufacturing defects.

The warranty covers movement issues, clasp problems, and manufacturing defects.

It does not cover normal wear and tear, scratches, accidental damage, misuse, or water damage.

Please contact our support team with your order number and a photo or video of the issue.

We’ll review it and guide you on the next steps.

Please contact us right away with photos and your order number.

We’ll resolve it by sending the correct item, missing item, or arranging a replacement.