Privacy policy

Saint & Sun (“we,” “us,” or “our”) operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or use any of our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, payment information, order details, and any information you share when contacting our customer support.

We may also collect certain information automatically when you use our website, including your IP address, device information, browser type, pages visited, products viewed, items added to cart, and other website usage data.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations, shipping updates, and customer support messages
• Handle returns, refunds, exchanges, and warranty requests
• Improve our website, products, services, and customer experience
• Prevent fraud and protect our store
• Send marketing emails or promotional messages, if you choose to receive them
• Show relevant advertising through platforms such as Shopify, Meta, Google, TikTok, or other advertising partners
• Comply with legal obligations

Shipping and delivery times are provided in business days as stated on our website.

How We Share Your Information

We may share your personal information with trusted service providers that help us operate our business, including Shopify, payment processors, shipping and fulfillment partners, customer support tools, analytics providers, marketing platforms, and legal or compliance service providers.

We do not sell your personal information in the traditional sense. However, certain privacy laws may consider some advertising or tracking activities as “sharing” or “selling” personal information. Depending on where you live, you may have the right to opt out of these activities.

Shopify

Our store is powered by Shopify. Shopify may collect and process personal information to help provide our online store, process orders, prevent fraud, improve services, and support personalized shopping experiences.

Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function properly, remember your preferences, understand how visitors use our website, improve our services, and provide relevant advertising.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of our website work.

Marketing Communications

If you subscribe to our emails or SMS messages, we may send you promotional updates, offers, product news, and brand content.

You can unsubscribe at any time by using the unsubscribe link in our emails or following the instructions in our messages. Even if you unsubscribe from marketing messages, we may still send you important order-related or account-related messages.

Data Retention

We keep your personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Security

We take reasonable steps to protect your personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age of majority in their location. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Request a copy of your personal information
• Opt out of certain marketing or targeted advertising activities
• Withdraw consent where applicable

To exercise your rights, please contact us using the email below.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third-party sites.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence, including in countries where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Email: contact@saintandsun.com