Shipping policy
Last updated: May 9, 2026
At Saint & Sun, we do our best to process and ship every order as quickly and carefully as possible.
This Shipping Policy explains how shipping, delivery times, and order processing work when you place an order through our website.
Order Processing
After your order is placed, please allow time for our team to carefully inspect, prepare, and process your order before shipment.
Orders are typically processed on business days, excluding weekends and holidays.
Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, if available.
Shipping Times
Shipping and delivery times are provided in business days as stated on our website.
Delivery times are estimates only and may vary depending on your location, carrier availability, customs processing, holidays, weather, high order volume, or other circumstances outside our control.
Shipping Costs
We may offer free shipping on eligible orders, as displayed at checkout or on our website.
Shipping options, costs, and delivery methods may vary depending on your location and the shipping method available for your order.
The final shipping cost, if any, will be shown at checkout before you complete your purchase.
Delivery Method
Orders may be delivered to your address or to an available carrier pickup location, depending on the shipping method, carrier, and location.
Available delivery options will be shown at checkout when applicable.
Tracking Information
When tracking is available, you will receive tracking details by email after your order has shipped.
Please note that tracking updates may take time to appear after the carrier receives the package.
Incorrect Shipping Information
Please make sure your shipping details are correct before placing your order.
Saint & Sun is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at contact@saintandsun.com. We cannot guarantee changes once an order has already been processed or shipped.
Delivery Delays
While we do our best to meet the estimated delivery times, delays may happen.
Saint & Sun is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect shipping information, or events outside our control.
Lost or Missing Packages
If your package appears to be lost or has not arrived within the estimated delivery timeframe, please contact us at contact@saintandsun.com with your order number.
We will do our best to help you check the status of your order and work with the shipping carrier when possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at contact@saintandsun.com.
Please include your order number and clear photos of the damaged package and item so we can review the issue and help you.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: contact@saintandsun.com
