Refund policy

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At Saint & Sun, we want you to feel confident with your purchase. If you are not fully satisfied with your order, you may request a return within 30 days of receiving your item.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with no signs of damage, misuse, or excessive wear. The item should be returned with its original packaging and any included accessories.

How to Start a Return

To start a return, please contact us at:

Email: contact@saintandsun.com

Please include your order number and the reason for your return request.

If your return is approved, we will provide instructions on how and where to send your item. Items sent back to us without first requesting a return may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at contact@saintandsun.com with your order number and clear photos of the issue.

If the issue is approved, we will make it right by offering a replacement, exchange, store credit, or refund, depending on the situation.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.

Exchanges

If you would like to exchange your item, please contact us at contact@saintandsun.com.

The fastest way to get a different item is to return the original item, and once the return is approved, place a new order.

Non-Returnable Items

We may not accept returns for:

• Items damaged by misuse, neglect, or improper handling
• Items with clear signs of excessive wear
• Items returned without approval
• Gift cards
• Final sale items, if marked as final sale on the product page

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible at contact@saintandsun.com.

We cannot guarantee changes or cancellations once an order has already been processed or shipped.

Warranty

Saint & Sun watches include a 2-year warranty covering manufacturing defects.

This warranty does not cover damage caused by accidents, misuse, normal wear and tear, water damage beyond the stated water resistance level, unauthorized repairs, or improper handling.

To request warranty support, contact us at contact@saintandsun.com with your order number, a description of the issue, and clear photos or videos.

Contact Us

If you have any questions about returns, refunds, exchanges, or warranty claims, please contact us at:

Email: contact@saintandsun.com